Refund and Returns Policy

Refund & Return Policy

Last Updated: [March 7th 2026]

Thank you for shopping at MaineSouvenirs.com. We want you to be completely satisfied with your purchase. If you are not fully happy with your order, please review our return and refund policy below.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition
  • Items must be returned in the original packaging
  • Proof of purchase or order confirmation is required

Items returned without prior authorization may not be accepted.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Customized or personalized products
  • Clearance or final sale items
  • Gift cards
  • Items damaged due to misuse or normal wear and tear

Return Process

To start a return, please contact us at:

Email: orders@mainesouvenirs.com
Website: www.mainesouvenirs.com

Please include:

  • Order number
  • Item(s) you wish to return
  • Reason for return
  • Photos (if item is damaged or incorrect)

Once your return request is approved, we will provide return instructions.

Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
  • We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 7 days of delivery.

Include photos of the item and packaging so we can quickly resolve the issue. We will offer:

  • Replacement item, or
  • Full refund (including shipping when applicable)

Refunds

Once your return is received and inspected:

  • Refunds will be processed to your original payment method
  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

Order Cancellations

Orders may be canceled within 24 hours of purchase if they have not yet been processed or shipped.

Contact Us

If you have any questions about our Refund & Return Policy, please contact us:

MaineSouvenirs.com
Email: orders@mainesouvenirs.com
Website: www.mainesouvenirs.com